Platinum Reels Casino Review: Facts & Features

Is Platinum Reels Casino Legit?

I'll be direct here: Platinum Reels has been blacklisted by several review sites due to operating without a valid license. When I checked their licensing claims, I found they claim to be licensed by Curacao Gaming, but when contacted, the authority confirmed this casino is not licensed with them.

The casino claims to be licensed through the jurisdiction of Cyprus, but I couldn't find verification of this either. My expert advice is that this is not a good choice for those who prioritize fair treatment and safety.

From my research, I've found multiple recent player reviews describing it as "the worst most tightest online casino" with warnings about withdrawal difficulties. The lack of proper licensing means you have limited recourse if disputes arise.

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What Bonuses Can You Get at Platinum Reels Casino?

Despite the licensing concerns, I found their bonus structure is pretty aggressive. New players can claim a 250% welcome bonus worth up to $2,000 plus 50 free spins, and this can be claimed on each of your first two deposits.

You need to make your first deposit of at least $25 with the code WELCOME to get the 250% match bonus. The welcome bonuses are for new players only, must be redeemed before deposit, and there's no maximum cash-out restriction on welcome bonus offers.

They also run regular promotions: VIP cashback offers range from 20% for Club level to 50% for Platinum level players. You might catch a no deposit promo from time to time, so keep an eye on the bonus codes page, though some sites offer exclusive no-deposit bonuses like a $40 free chip.

For a full list of Platinum Reels Casino bonuses, go to the bonus codes page.

Platinum Reels Casino Game Options

The casino utilizes software by Saucify Gaming and Real Time Gaming, offering slots, table games, and video poker titles. There are over 300 games available, with the vast majority being slots, plus a good mix of other games.

I found they offer the best of Real Time Gaming's online slots, including popular RTG titles like Cash Bandits and Bubble Bubble. They're particularly strong in video poker, with variants ranging from Jacks or Better and Deuces Wild to Triple Double Bonus and Rocket Jacks.

The site is available through both downloadable software and a web-based platform, plus there's a mobile site for smartphone and tablet users. Slots can be played on mobile devices and look great on smaller screens too, though the mobile experience isn't optimized well for smaller screens and may not be the best choice for mobile-focused players.

Overall User Experience

The site is very busy, making navigation around games and bonuses pretty difficult. With so much going on, it's almost impossible to find what you're looking for. The links are slow to load, though the design is pretty sleek and visually appealing.

Signup Process

The registration process is straightforward, though live chat is only available to registered players, which means sharing personal information with an unlicensed casino.

Customer Support

Customer support is available 24/7 via phone, live chat, and even WhatsApp, which is pretty novel. However, after testing, I found support agents were blunt and dismissive, often ending chats abruptly. Email support takes up to two weeks for responses that aren't particularly helpful.

Responsible Gaming Tools

I couldn't find comprehensive information about their responsible gambling tools, which is concerning for an operator of this size.

Mobile Performance

There's no dedicated app available on App Store or Google Play, but you can access the mobile version of the site, which is basically the desktop version compressed for mobile with touchscreen-optimized menus.

Banking: Deposits & Withdrawals

Minimum deposit is $25. Payment options are limited to Visa and Mastercard credit/debit cards and cryptocurrencies like Bitcoin, Litecoin, and Ethereum.

US banks may block Visa or Mastercard transactions to unlicensed casinos. Cashout times vary: KYC takes 24-48 hours, pending time is 2-5 business days, Bitcoin takes 24-48 hours, checks take 48-72 hours, and wire transfers take 2-5 business days.

For withdrawal payments less than $500 via Check/Wire, a $35 processing charge will be deducted. The casino doesn't have the best track record for paying players, with many complaints about taking forever to process withdrawals and often refusing to payout at all.

Why Play at Platinum Reels Casino?

• Popular choice among players for its giveaways and reliable payout history, according to some sources
• Generous welcome offer providing up to $7,000 on the first four deposits
• Games are properly optimized for mobile devices, with quality maintained on smartphones and tablets
• Games use RNG technology and are audited by accredited testing authorities with SSL encryption for banking
• Loyalty points that can be redeemed for cash, and up to 50% cashback available

Final Verdict: Should You Try Platinum Reels Casino?

I have to be honest: I can't recommend Platinum Reels Casino. This is an unregulated online casino with several players accusing them of scamming, and if you're scammed, you'll have no legal recourse. The cons far outweigh any potential pros - operating without a valid gambling license raises serious red flags about legitimacy and game fairness, plus poor customer support and refusal to payout further tarnish their reputation.

While their game selection from RTG is solid and the bonuses look attractive on paper, player reviews consistently describe it as "a sham" with fake promotions. The licensing issues alone should be a dealbreaker. There are plenty of properly licensed alternatives that offer similar RTG games without the risks. My advice? Skip this one and find a casino with proper regulatory oversight.