I’ve been digging into Platinum Reels Casino since hearing mixed things from players in the community. After testing the site myself and reviewing player feedback extensively, I need to give you the straight story about what you’re getting into with this RTG-powered casino. This review covers everything from their game selection and bonuses to some serious red flags I found regarding their licensing and payout practices.
| 🌐 website | |
| 💬 Live Chat | Available |
| support@platinumreels.com | |
| 🎲 Number of Games | Over 300 |
| 💲 currencies | US Dollars |
| 🗣️ Languages | English |
| 🏦 Minimum Deposit: | $25 |
| 💳 Payout % | 96 |
| ⌛ times | Wire Transfer: 5-10 Business Days; Bitcoin: 24-48 Hours |
| 💶 limits | Not specified; varies by account status |
I'll be direct here: Platinum Reels has been blacklisted by several review sites due to operating without a valid license. When I checked their licensing claims, I found they claim to be licensed by Curacao Gaming, but when contacted, the authority confirmed this casino is not licensed with them.
The casino claims to be licensed through the jurisdiction of Cyprus, but I couldn't find verification of this either. My expert advice is that this is not a good choice for those who prioritize fair treatment and safety.
From my research, I've found multiple recent player reviews describing it as "the worst most tightest online casino" with warnings about withdrawal difficulties. The lack of proper licensing means you have limited recourse if disputes arise.
Despite the licensing concerns, I found their bonus structure is pretty aggressive. New players can claim a 250% welcome bonus worth up to $2,000 plus 50 free spins, and this can be claimed on each of your first two deposits.
You need to make your first deposit of at least $25 with the code WELCOME to get the 250% match bonus. The welcome bonuses are for new players only, must be redeemed before deposit, and there's no maximum cash-out restriction on welcome bonus offers.
They also run regular promotions: VIP cashback offers range from 20% for Club level to 50% for Platinum level players. You might catch a no deposit promo from time to time, so keep an eye on the bonus codes page, though some sites offer exclusive no-deposit bonuses like a $40 free chip.
For a full list of Platinum Reels Casino bonuses, go to the bonus codes page.
The casino utilizes software by Saucify Gaming and Real Time Gaming, offering slots, table games, and video poker titles. There are over 300 games available, with the vast majority being slots, plus a good mix of other games.
I found they offer the best of Real Time Gaming's online slots, including popular RTG titles like Cash Bandits and Bubble Bubble. They're particularly strong in video poker, with variants ranging from Jacks or Better and Deuces Wild to Triple Double Bonus and Rocket Jacks.
The site is available through both downloadable software and a web-based platform, plus there's a mobile site for smartphone and tablet users. Slots can be played on mobile devices and look great on smaller screens too, though the mobile experience isn't optimized well for smaller screens and may not be the best choice for mobile-focused players.
The site is very busy, making navigation around games and bonuses pretty difficult. With so much going on, it's almost impossible to find what you're looking for. The links are slow to load, though the design is pretty sleek and visually appealing.
The registration process is straightforward, though live chat is only available to registered players, which means sharing personal information with an unlicensed casino.
Customer support is available 24/7 via phone, live chat, and even WhatsApp, which is pretty novel. However, after testing, I found support agents were blunt and dismissive, often ending chats abruptly. Email support takes up to two weeks for responses that aren't particularly helpful.
I couldn't find comprehensive information about their responsible gambling tools, which is concerning for an operator of this size.
There's no dedicated app available on App Store or Google Play, but you can access the mobile version of the site, which is basically the desktop version compressed for mobile with touchscreen-optimized menus.
Minimum deposit is $25. Payment options are limited to Visa and Mastercard credit/debit cards and cryptocurrencies like Bitcoin, Litecoin, and Ethereum.
US banks may block Visa or Mastercard transactions to unlicensed casinos. Cashout times vary: KYC takes 24-48 hours, pending time is 2-5 business days, Bitcoin takes 24-48 hours, checks take 48-72 hours, and wire transfers take 2-5 business days.
For withdrawal payments less than $500 via Check/Wire, a $35 processing charge will be deducted. The casino doesn't have the best track record for paying players, with many complaints about taking forever to process withdrawals and often refusing to payout at all.
I have to be honest: I can't recommend Platinum Reels Casino. This is an unregulated online casino with several players accusing them of scamming, and if you're scammed, you'll have no legal recourse. The cons far outweigh any potential pros - operating without a valid gambling license raises serious red flags about legitimacy and game fairness, plus poor customer support and refusal to payout further tarnish their reputation.
While their game selection from RTG is solid and the bonuses look attractive on paper, player reviews consistently describe it as "a sham" with fake promotions. The licensing issues alone should be a dealbreaker. There are plenty of properly licensed alternatives that offer similar RTG games without the risks. My advice? Skip this one and find a casino with proper regulatory oversight.
Our Verdict: Bottom Line
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Charlotte Wilson
Senior Casino Reviewer & Player Advocate
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